Returns & Exchanges
At Brightya, your satisfaction matters to us. If you’re not happy with your order, we make returns easy.
1. Return Eligibility
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Items can be returned within 120 days of delivery.
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Products must be unused, in original condition, and with original packaging.
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Proof of purchase (order number) is required.
2. Non-Returnable Items
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Final sale items
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Gift cards
3. How to Return
- Email us at kinmansherice650@hotmail.com with your order number and reason for return.
- Our team will provide instructions.
- Unauthorized returns may not be processed.
4. Return Shipping
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Customers cover return shipping costs.
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Original shipping fees are non-refundable.
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Use a trackable service — Brightya is not responsible for lost returns.
5. Refunds
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Once inspected and approved, refunds will be issued within 5–10 business days to the original payment method.
6. Exchanges
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Only for defective or damaged items.
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Contact us with photos of the issue to arrange a replacement.
📍 Address: 82 Mawson Drive, MAWSON, Australian Capital Territory 2607, Australia
📧 Email: kinmansherice650@hotmail.com